FAQs

Prokey Living is a property management firm founded in 2019 by the Westbow Group. Prokey’s purpose is to provide professional, quality management services to properties owned or controlled by the Westbow Group. We aim to provide quality housing, responsive management and competitive pricing for our tenants across our portfolio of communities. 

Prokey manages properties as an owner would manage their own property. That’s because we are part of the broader Westbow Group of Companies who own most of the properties we manage. Being part of the ownership structure allows us to take long-term positions on what is best for our properties. We work hard, have a great team, and constantly improve our technology so that our tenants are happy, and our properties are well managed! 

Prokey uses an online portal called YuHu (https://prokeyliving.yuhu.io/) to manage all maintenance work. This portal is accessible by all tenants to create maintenance tickets. You may add photos as well to help our technicians come better prepared for your maintenance concern. YuHu connects directly to our maintenance technicians, so this process will be the quickest option in most situations. Unless you are having an issue creating a ticket in YuHu, please avoid emailing your site manager with maintenance concerns. 

For urgent after-hours issues, please call our 24/7 phone line 1-844-477-6539. If the concern can wait until the next business day, we appreciate your respect for our maintenance technician’s time off with their families. 

This would be any issue that requires immediate attention to avoid significant damage, safety, or injury to any person. Some examples would include an active water leak, flood, fire, doors that are not securing properly, or sudden loss of heat in freezing temperatures. 

If the concern is not urgent and can wait until the next business day, we appreciate your respect for our maintenance technician’s time off with their families. 

For urgent after-hours issues, please call our 24/7 phone line 1-844-477-6539. 

Each property will have a site manager, along with other staff, who manage the property and respond to tenant concerns and building issues. If you would like to connect with your site manager, please send them an email at rent@prokey.ca or to their personal email provided on their business card. Many of our properties have regular office hours where the site manager will be available.  

If you require maintenance to your unit or to a common property issue you found, please utilize our online portal (https://prokeyliving.yuhu.io/) and create a maintenance ticket. Sending maintenance requests to site managers by email may result in delays as site managers often have email queues and a wide variety of responsibilities. 

For urgent after-hours issues, please call our 24/7 phone line 1-844-477-6539. If the concern can wait until the next business day, we appreciate your respect for our maintenance technician’s time off with their families. 

We accept rent through a Pre-authorized Debit process. This will pull your rent payment automatically on the first day of each month. If you receive a credit on your unit ledger for an expense reimbursement or other credit, the amount of rent collected in the following month will automatically be reduced. 

Please connect with your site manager to set up Pre-authorized Debit payments or to update your banking information. 

Unfortunately, we do not accept Interac e-transfer or credit cards for regular rent payments. 

At Prokey, one of our values is that We Care - We seek opportunities and leverage our skills to help those in need. We listen to our customers and empathize with their perspectives. If you have suddenly come into an unforeseen life challenge that make it a hardship to pay your rent, please contact your site manager immediately. Our in-house Beacon Program (Beacon Rental Assistance Program | Prokey Living) provides short-term financial assistance for eligible tenants. 

We also encourage tenants explore housing assistance options with municipal and provincial authorities. If you need assistance on where to start with these options, please contact your site manager. 

By visiting our website main page Helping you find your perfect rental home | Prokey Living you can quickly navigate to your city and see Prokey properties in that city. By clicking on the Apply Now or Inquire Now button, you will be prompted to fill in a few contact details. A site manager or leasing agent for that property will be in contact with you within 2 business days to start the application process. 

If the property you want to live in is fully leased, please apply for our Waitlist. At most of our properties we can place qualified tenants in a new home within a few months. 

We require documents to complete comprehensive checks on all rental applications. These include identity verification, employment / income verification, credit quality, rental / mortgage payment history, and more. The leasing agent or site manager will be able to provide you with the full list of documents required for each rental. 

We take pride in our buildings and promote safe, friendly communities. We will only rent to honest tenants who show a track record of responsible behaviour. 

The Key-In Program is a program available to Cedarbrook renters in Chilliwack only. This is because of our unique land partnership agreement with a First Nations community. 

For more information, please see the Cedarbrook Leasing information page Cedarbrook Rental Faqs | Prokey Living.